Coronavirus Policy - London Boat Party

Coronavirus policy


COVID-19 Policy - updated as of 11/05/20

As of the 10th May, the UKGovernment announced that we are looking at July (at the very earliest) before 'potentially' being able to host some form of events. Granted this is a disappointment to many but we support and will stand by the decision, hoping that it helps to ensure the desired impact is achieved as quickly as possible. After all, in this time of uncertainty during the COVID-19 outbreak, we can assure you that your safety and comfort remain our highest priority at London Boat Party. Our thoughts are with those who are affected by this virus and those who are caring for them.

With that in mind, we appreciate that this means either a) the cruise you have booked can not run as scheduled or b) you may have hesitations or questions in relation to attending or making a booking for a date that is currently outside of the current restrictions. Whilst tickets are usually non-refundable, given the unprecedented situation we all find ourselves in, we have adapted our policy as per the below. 

For current bookings:

  • We will continue to monitor the situation and adhere to the UKGovernment guidelines.  Please appreciate that we find
      ourselves having to react to the continuously changing circumstances and the same news channels as the public.
      Whilst the restrictions are in place, we will endeavour to contact those with bookings 4 weeks in advance of departure, or
      within a set restricted period.  That aside, please appreciate that we are extremely busy, so we would also ask you to
      contact us if you have any questions.
  • Whilst our usual t&c's state that tickets are non-refundable, due to enforced cancellation we are offering the opportunity 
      to postpone your booking to a later date, valid within 6 months* after the COVID-19 restrictions are lifted. We usually run
      every weekend throughout the year but tickets are not currently valid during the festive season in December.
     * We may be able to extend the postponement validity upon request. Likewise, your new date can be 'TBC' if you're unable
       to set a new date right now.
  • Should a postponement not be deemed viable by you the customer, our policy is as such:
      For those who have paid an initial deposit;
      Your initial deposit will be retained.
      For those who have paid in full;
      Whilst usually refunds are not permitted, we will accept such a request, minus our initial deposit amount of £10pp. 
  • As per our standard t&c's, may we add that we cannot be held liable for any additional costs encountered by you the
      customer, including but not limited to travel and accommodation.

For new bookings:

We appreciate that you may have hesitations of booking in advance. 
Fear not, there's no Pirates on board our ships! You can continue to book with confidence. 
We are offering any NEW BOOKINGS a full refund providing cancellation is made within 7 days of departure. And don't forget, you can request to initially just pay a deposit of £10pp.

Our mantra is 'Forbearance'. By appreciating one another's positions, it'll enable us all to sail through these stormy seas during these unprecedented times.

Of course, for any customers that are experiencing or have been in contact with a person with symptoms of COVID-19, we expect you/them to follow Government guidelines and self-isolate. We implore everybody to be responsible and 'do their bit' and help make the virus 'walk the plank'!

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