Coronavirus Policy - London Boat Party

Coronavirus policy


COVID-19 Policy - updated as of 14/09/20

Whilst we ARE permitted to set sail and ARE taking bookings for various cruises, our 'usual' boat party can not be offered in its customary format. We are limited by a reduced capacity, passengers must be seated and dancing is not permitted. These restrictions are the same for ALL venues, not just our boats. Furthermore, as of the 14th September, the UKGovernment updated the Coronavirus (COVID-19); Meeting with others safely (social distancing) policy, which now also means group bookings are limited to 6 people (unless from the same household/support bubble).

We can still host larger numbers in total but groups of up to 6 must not mix or form larger groups. A booking which consists of more than 6 people and is made under one booking name/reference will not be accepted. Each booking will be limited to a maximum of 6 people per table to ensure that a safe social distance of both guests and staff is respected and maintained.
Subsequently, the usual 'boat party' will not return to full service until we are able to provide our 'shipmates' with the party experience we're so proud of, which will be when 'dancing' is permitted again. The Government are continuing to review their policies every few weeks, so as soon as we get the go-ahead, rest assured we'll be 'pulling up the anchor' and 'setting sail' with a boat full of happy Shipmates and great part vibes.

In the meantime, we have some ALTERNATIVE cruises available. Keep an eye out on the website or like our FACEBOOK page to receive updates. Our most popular 'alternative' cruises are the Saturday brunch and Saturday evening cruises. But we are also offering lunch, afternoon tea, dinner, thrill rides and sightseeing throughout the week. We can also provide exclusive boat hire options for those looking for a private celebration. Get in contact and we'll be able to discuss the options with you.

In the meantime, we have some ALTERNATIVE cruises available. Keep an eye out on the website or like our FACEBOOK page to receive updates. Our most popular 'alternative' cruises are the Saturday brunch and Saturday evening cruises. But we are also offering lunch, afternoon tea, dinner, thrill rides and sightseeing throughout the week. We can also provide exclusive boat hire options for those looking for a private celebration. Get in contact and we'll be able to discuss the options with you.

Granted the restrictions are a disappointment to us all but we are hoping that it helps to ensure the desired impact is achieved as quickly as possible. If we all conform, we enable an opportunity to bounce back as quickly and safely as possible. In this time of uncertainty during the COVID-19 outbreak, we can assure you that your safety and comfort remain our highest priority at London Boat Party. Our thoughts are with those who are affected by this virus and those who are caring for them.

With that in mind, we appreciate that this means either a) the cruise you have booked can not run as scheduled or b) you may have hesitations or questions in relation to making a new booking. Whilst tickets are usually non-refundable, given the unprecedented situation we all find ourselves in, we have adapted our policy as per the below.

For current bookings:
We will continue to monitor the situation and adhere to the UKGovernment guidelines. Please appreciate that we find ourselves having to react to the continuously changing circumstances and the same news channels as the public. Whilst the restrictions are in place, we will endeavour to contact those with bookings 3 weeks in advance of departure, or within a set restricted period. That aside, please appreciate that we are extremely busy, so we would also ask you to contact us if you have any questions.

Whilst our usual t&c's state that tickets are non-refundable, if we are forced to cancel the cruise or can not offer you the same cruise as you'd initially booked, we are asking you to postpone your booking to a later date (up to 12 months*). We usually run every weekend throughout the year but postponements are not currently valid during December.

* We may be able to extend the postponement validity upon request i.e.if you've had to rearrange your wedding by more than 12 months and subsequently your Hen Do. Likewise, your new date can be recorded as 'TBC', if you're unable to set a new date right now.

Should a postponement not be deemed viable by you the customer, our policy is as such:

For those who have paid an initial deposit;
Your initial deposit will be retained.

For those who have paid in full;

Whilst usually refunds are not permitted, we will accept such a request, minus our initial deposit amount of £10pp.

• As per our standard t&c's, may we add that we cannot be held liable for any additional costs encountered by you the customer, including but not limited to travel and accommodation.

For new bookings:
We appreciate that you may have hesitations of booking in advance during these uncertain times. Fear not, there's no Pirates on board our ships! You can continue to book with confidence.  

We are offering any NEW BOOKINGS a full refund providing cancellation is made within 7 days of departure. And don't forget, you can request to initially just pay a deposit of £10pp for peace of mind.

Our mantra is 'Forbearance'. By appreciating one another's positions, it'll enable us all to sail through these stormy seas during these unprecedented times.

Of course, for any customers that are experiencing or have been in contact with a person with symptoms of COVID-19, we expect you/them to follow Government guidelines and self-isolate. We implore everybody to be responsible and 'do their bit' and help make the virus 'walk the plank'!
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