COVID-19 Policy - updated as of 31/07/20
As of the 31st July, the UKGovernment announced a halt on plans to permit live performances for indoor events. So regrettably, just like pubs, restaurants and bars, the guidelines still prevent us from providing a 'party atmosphere'. Whilst we are permitted to set sail again and can now host certain event formats, we are limited by a reduced capacity, passengers must ideally be seated and dancing/loud music is still not permitted. Subsequently, the usual 'boat party' will not return to service until we are able to provide our 'shipmates' with the party experience we're proud of. All dates up to mid August have been taken off sale and we hope that the next UKGovernment update (expected in 2 weeks time) will provide better news. Rest assured, as soon as we get the go-ahead, we'll be 'pulling up the anchor' and 'setting sail' with a boat full of happy Shipmates and great party vibes.
In the meantime, we are still remaining busy and working on some other options - so keep an eye out on the website or like our FACEBOOK page to receive updates. Alternative cruises currently being offered are: lunch, afternoon tea, dinner and sightseeing, along with a Saturday evening sunset cruise. We can also provide exclusive boat hire options. Get in contact and we'll be able to discuss the options with you.
Granted the restrictions are a disappointment to many but we're hoping that it helps to ensure the desired impact is achieved as quickly as possible. If we all conform, we enable an opportunity to bouce back as quickly and safely as posiible. In this time of uncertainty during the COVID-19 outbreak, we can assure you that your safety and comfort remain our highest priority at London Boat Party. Our thoughts are with those who are affected by this virus and those who are caring for them.
With that in mind, we appreciate that this means either a) the cruise you have booked can not run as scheduled or b) you may have hesitations or questions in relation to attending or making a booking for a date that is currently outside of the current restrictions. Whilst tickets are usually non-refundable, given the unprecedented situation we all find ourselves in, we have adapted our policy as per the below.
For current bookings:
- We will continue to monitor the situation and adhere to the UKGovernment guidelines. Please appreciate that we find
ourselves having to react to the continuously changing circumstances and the same news channels as the public.
Whilst the restrictions are in place, we will endeavour to contact those with bookings 4 weeks in advance of departure, or
within a set restricted period. That aside, please appreciate that we are extremely busy, so we would also ask you to
contact us if you have any questions.
- Whilst our usual t&c's state that tickets are non-refundable, due to enforced cancellation we are offering the opportunity
to postpone your booking to a later date, valid within 6 months* after the COVID-19 restrictions are lifted. We usually run
every weekend throughout the year but tickets are not currently valid during the festive season in December.
* We may be able to extend the postponement validity upon request. Likewise, your new date can be 'TBC' if you're unable
to set a new date right now.
- Should a postponement not be deemed viable by you the customer, our policy is as such:
For those who have paid an initial deposit;
Your initial deposit will be retained.
For those who have paid in full;
Whilst usually refunds are not permitted, we will accept such a request, minus our initial deposit amount of £10pp.
- As per our standard t&c's, may we add that we cannot be held liable for any additional costs encountered by you the
customer, including but not limited to travel and accommodation.
For new bookings:
We appreciate that you may have hesitations of booking in advance.
Fear not, there's no Pirates on board our ships! You can continue to book with confidence.
We are offering any NEW BOOKINGS a full refund providing cancellation is made within 7 days of departure. And don't forget, you can request to initially just pay a deposit of £10pp.
Our mantra is 'Forbearance'. By appreciating one another's positions, it'll enable us all to sail through these stormy seas during these unprecedented times.
Of course, for any customers that are experiencing or have been in contact with a person with symptoms of COVID-19, we expect you/them to follow Government guidelines and self-isolate. We implore everybody to be responsible and 'do their bit' and help make the virus 'walk the plank'!